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Conflict can have value if it excites you to action, increases group cohesiveness, diffuses what might lead to more serious conflicts, serves as a measure of how important issues, ideas and people are to you. We tend to get angry about only those things we care about.
A conflict exists when we do not get something we want or we get something we do not want. A conflict exists when needs are unmet.
- The people whose needs are unmet OWN the problem.
- The owner of the problem must initiate its resolution.
In this programme you will learn:
1Conflict Cycle
2Words that promote Conflict
3Sources of Conflict
4Positive and negative facts of Conflict
5Styles of Conflict Management
6Methods of Managing Conflict
Conflict Resonation Exercises:
To draw attention to the number of Conflict and similar stressful situations.